Do You Have Operations Manuals?

A commonly-recommended book about business is The E-Myth Revisited by Michael Gerber. In that book, Gerber recommends creating "operations manuals" for every "job" you need to do in your business.

To understand the concept, think of a fast-food restaurant franchise. They have an "operations manual" for every important task. How long to fry the french fries. How long to reheat a hot apple pie. Even a specific procedure on cleaning up. By having a standard procedure - clearly written out in the operations manual - any teenage kid can come in, follow the instructions, and do just as good a job as anyone else. It helps to keep a high standard of quality, which won't go down even if people come and go.

To understand how operations manuals can make your business more efficient, read this great article here.